Farin Farin
Knowledge and AI

Review knowledge analytics and file search

Use page analytics, search analytics, file search, and the review queue to decide what content needs attention next.

5 min read Updated Mar 18, 2026 Managers and knowledge owners improving content quality

Use this article when you want to improve the knowledge base based on real usage instead of guesswork.

The best order is to review Page Analytics, then Search Analytics, then File Search and Review Queue for the next action.

Quick facts

Start here

  • Page analytics tells you which guides people actually open.
  • Search analytics tells you what people are looking for and where search may be failing them.
  • File search helps you find source material that can support new or updated guides.
  • The review queue helps you catch stale content before trust drops.

Step 1: Review page usage first

Use page analytics to see what is being read

Open Page Analytics.

Look for high-use pages, low-use pages, and pages that may be important but are not getting opened.

Page analytics shows which guides are getting attention and which ones may need better titles, linking, or cleanup.

Step 2: Use search analytics to decide what to write next

Review the exact terms people are typing

Open Search Analytics.

Look for repeated searches that do not seem to lead to a strong result.

Search analytics helps you spot guide gaps and rename pages so the next person can find the answer faster.

Step 3: Use file search and review queue to improve content

Open File Search when you need supporting source material for a guide or an assistant workflow.

Open Review Queue to find pages that should be refreshed, corrected, or retired.

File search helps you pull supporting source material into guide-writing or review work instead of relying on memory alone.
The review queue is a practical place to work through stale or low-confidence content one page at a time.

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