Use page analytics to see what is being read
Open Page Analytics.
Look for high-use pages, low-use pages, and pages that may be important but are not getting opened.
Knowledge and AI
Review knowledge analytics and file search
Use page analytics, search analytics, file search, and the review queue to decide what content needs attention next.
Use this article when you want to improve the knowledge base based on real usage instead of guesswork.
The best order is to review Page Analytics, then Search Analytics, then File Search and Review Queue for the next action.
Quick facts
Start here
- Page analytics tells you which guides people actually open.
- Search analytics tells you what people are looking for and where search may be failing them.
- File search helps you find source material that can support new or updated guides.
- The review queue helps you catch stale content before trust drops.
Step 1: Review page usage first
Step 2: Use search analytics to decide what to write next
Review the exact terms people are typing
Open Search Analytics.
Look for repeated searches that do not seem to lead to a strong result.
Step 3: Use file search and review queue to improve content
Open File Search when you need supporting source material for a guide or an assistant workflow.
Open Review Queue to find pages that should be refreshed, corrected, or retired.