Wholesale

Place, fulfill, bill, and manage wholesale orders

Create the order, update picked quantities during fulfillment, and use the customer account view to track open balances and credits.

6 min read · Updated Mar 18, 2026 · Managers and wholesale operators handling orders and billing

Wholesale orders move through one connected workflow: create the order, fulfill what was actually produced, then track the payment result or open receivable balance.

The key pages are Place an Order, Past Orders, and Account Settings.

Quick facts

Start here

  • Order totals use ordered quantities until the order is fulfilled. After fulfillment, totals can follow the picked quantities instead.
  • Payment terms and payment method on the order decide whether the order charges now or stays open in receivables.
  • Once an order is paid, internal roles 1 to 3 lose edit and delete access for that order.
  • Credits and open A/R balances show in the customer account view so billing follow-up is not hidden in the order screen.

Step 1: Create or update the order

Start on the order-entry page

Go to Place an Order and choose the customer if it is not already selected.

Add the products, set the fulfillment method and date, then choose the payment terms and payment method that match how the customer should be billed.

The order-entry page is where you build the cart, pick fulfillment details, and decide how the customer will pay.

Step 2: Fulfill and finalize the detail page

Review the order detail before billing

Open the order from Past Orders or from the order-entry page after save.

Update picked quantities when the actual packed amount differs from the original order, then move the status forward as the order is submitted, fulfilled, completed, or paid.

  • Picked quantities matter because they can change the final billable amount after fulfillment.
  • Use the order detail page to keep the PO number, notes, and payment status tied to the same record.
  • Paid orders become read-only for most internal users, so finish the needed edits before marking the order as paid.
The detail page ties together quantities, status, payment method, and charge state so the order can move cleanly from draft to paid.

Step 3: Track balances, credits, and follow-through

Use the customer account page for billing follow-up

Open Account Settings for the customer when you need to see the open balance, aging buckets, credits, and linked order entries.

This page is the fastest way to answer whether the customer still owes money or already has credit available.

The Financial Status panel shows current receivables, older balances, and quick links back to the orders or accounting entries behind them.

How credits and check payments fit in

  • Use Issue Credit from Account Settings when the customer should receive a reduction instead of a normal payment.
  • Orders with non-COD terms or a payment method that posts to A/R stay open until the money is received and applied.
  • Check by mail works best when your team is ready to record the payment and clear the open balance after the check arrives.