Customers and growth

Create customer records and keep the customer list clean

Use the customer list and new-customer flow to keep records easy to find before orders, notes, and automations depend on them.

4 min read · Updated Mar 18, 2026 · Managers and customer-facing operators

Use Customers and New Customer when the team needs a clean place to store account details before more work depends on them.

Good customer records make follow-up, reporting, and order-entry faster.

Quick facts

Start here

  • Clear names and clean records make search work better.
  • Customer list cleanup is easier when duplicates are caught early.
  • The record should reflect the real account relationship, not only one short-term order.

Step 1: Review the list before you add another record

Open Customers and search the current list first.

That quick check helps you avoid creating a second record for the same account.

Start from the customer list so you can avoid duplicates before you create a new record.

Step 2: Create the new record with clear basics

Open New Customer and enter the account details your team will actually use.

Keep the record name and contact details clean enough that anyone can find the account later.

The new-customer flow should capture the basics cleanly enough that the account is useful right away.